Beachhead Solutions Privacy Policy

Beachhead Solutions cares about your privacy.  For this reason, we collect and use personal data only as it might be needed for us to deliver to you our   services, websites and client applications (collectively, our “Services”). Your personal data includes information such as:

  • Name
  • Address
  • Telephone number
  • Email address
  • Other data collected that could directly or indirectly identify you such as IP addresses, device name, device user name, and encryption certificates.

Our Privacy Policy is intended to describe to you how and what data we collect, and how and why we use your personal data. It also describes options we provide for you to access, update or otherwise take control of your personal data that we process.  

If at any time you have questions about our practices or any of your rights described below, you may contact us at info@beachheadsolutions.com.  This inbox is actively monitored and managed.

What information do we collect?

We collect information so that we can provide the best possible experience when you utilize our Services.  Much of what you likely consider personal data is collected directly from you when you:

(1)    create an account or purchase any of our Services (ex: billing information, including name, address, credit card number, government identification);

(2)    request assistance from our customer support team (ex: phone number); or

(3)    complete contact forms or request other information from us (ex: email)

However, we also collect additional information when delivering our Services to you to ensure necessary and optimal performance.  These methods of collection may not be as obvious to you, so we want to explain clearly below about what they might be (as they vary from time to time) and how they work:

Account related information is collected in association with your use of our Services, such as account name, when services renew or expire, information requests, and customer service requests and notes or details explaining what you asked for and how we responded.

Cookies and similar technologies on our websites allow us to track your browsing behavior and links clicked. This allows us to provide you with more relevant product offerings, a better experience on our sites and to collect, analyze and improve the performance of our Services. We may also collect your location (IP address) so that we can personalize our Services.  

Data about Usage of Services is collected when you use and interact with our Services, including metadata, log files, device IDs, device names, device user names, encryption certificates, and location information; Information relating to a your device during installation and operation of Beachhead’s software including device name, and information about such device such as carrier network, country codes, device settings, device name, model, serial number, IP, Bluetooth, and WIFI network addresses, operating system, device specifications (e.g., screen dimensions),  and software version(s); status information regarding installation and operation of the Beachhead’s software, including whether a device is encrypted. 

How we utilize information.

Beachhead is committed to minimizing the data we collect and limiting its use only (1) for the purpose for which we have been given permission, (2) as necessary to deliver the Services you purchase or interact with, or (3) as we might be required or permitted for legal compliance or other lawful purposes. These uses include:

Delivering, updating and improving the Services we provide to you.  We collect various information relating to your purchase, use and/or interactions with our Services. We utilize this information to:

  • Improve the operation and performance of our Services (again, including our websites and client applications)
  • Diagnose problems, errors, risks or required improvements to the Services
  • Aggregating statistics about use of the Services
  • Detect and prevent fraud and abuse of our Services and systems

Much of the data collected is aggregated about how individuals use our Services, and is not linked to any personal data, but to the extent it is itself personal data, or is linked or linkable to personal data, we treat it accordingly. 

Sharing with trusted third parties. We may share your personal data   with third parties with which we have partnered to allow you to integrate their services into our own Services, and with trusted third party service providers as necessary for them to perform services on our behalf, such as:

  • Processing credit card payments
  • Serving advertisements
  • Hosting services
  • Communicating with you, such as by way email or survey delivery

We only share your personal data as necessary for any third party to provide the services as requested or as needed on our behalf. These third parties (and any subcontractors) are subject to strict data processing terms and conditions and are prohibited from utilizing, sharing or retaining your personal data for any purpose other than as they have been specifically contracted for (or without your consent).

Communicating with you. We may contact you directly or through a third party service provider regarding services you have signed up or purchased from us. We may also contact you with offers for additional services we believe you might find valuable provided you give us consent, or where allowed based upon legitimate interests. You don’t need to provide consent as a condition to purchase our goods or services. These contacts may include:

  • Email
  • Telephone calls

 If you believe that anyone has provided us with your personal information and you would like to request that it be removed from our database, please contact us at info@beachheadsolutions.com

Transfer of personal data abroad.  Beachhead is located and operates its services in the United States of America. If you utilize our Services from a country other than the country where our servers are located, your communications with us may result in transferring your personal data across international borders. Also, when you call us we may provide you with support from the United States. In these cases, your personal data is handled according to this Privacy Policy.

Compliance with legal, regulatory and law enforcement requests. We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (such as subpoena requests), to protect our property and rights or the property and rights of a third party, to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal or unethical.

To the extent we are legally permitted to do so, we will take reasonable steps to notify you in the event that we are required to provide your personal information to third parties as part of legal processes.

We will provide an individual opt-out or opt-in choice before we share their data with third parties other than our agents, or before we use it for a purpose other than which it was originally collected or subsequently authorized.

To limit the use and disclosure of your personal information please submit a written request to info@beachheadsolutions.com

In cases of onward transfer to third parties of data of EU and Swiss individuals received pursuant to the EU-U.S. Privacy Shield and Swiss-U.S. Privacy Shield, Beachhead Solutions is potentially liable.

 Third-party websites.  Our website and our client applications contain links to third-party websites. We are not responsible for the privacy practices or the content of third-party sites.  Please read the privacy policy of any website you visit.

The E.U-U.S and Swiss-U.S. Privacy Shield Frameworks.

Beachhead Solutions complies with the EU-US Privacy Shield Framework and the Swiss-US Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland transferred to the United States pursuant to Privacy Shield.  Beachhead Solutions has certified that it adheres to the Privacy Shield Principles with respect to such data. If there is any conflict between the policies in this privacy policy and data subject rights under the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification page, please visit https://www.privacyshield.gov/”.

  Beachhead Solutions is responsible for the processing of personal data it receives, under each Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. 

With respect to personal data received or transferred pursuant to the Privacy Shield Framework, Beachhead Solutions is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. Under certain circumstances,  Beachhead Solutions may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

In compliance with the Privacy Shield Principles, Beachhead Solutions commits to resolve complaints about your privacy and our collection or use of your personal information transferred to the United States pursuant to Privacy Shield. European Union and Swiss individuals with Privacy Shield inquiries or complaints should first contact Beachhead Solutions at:

info@beachheadsolutions.com

Beachhead Solutions has further committed to refer unresolved privacy complaints under the Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU PRIVACY SHIELD, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/EU-privacy-shield/for-eu-consumers  for more information and to file a complaint. This service is provided free of charge to you.

If your Privacy Shield complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms.  See Privacy Shield Annex 1 at https://www.privacyshield.gov/article?id=ANNEX-I-introduction

How you can access, update or delete your data.

To easily access, view, update, delete or port your personal data (where available), or to update your subscription preferences, please sign into your Account and visit “Account Settings.”

If you make a request to delete your personal data and that data is necessary for the products or services you have purchased, the request will be honored only to the extent it is no longer necessary for any Services purchased or required for our legitimate business purposes or legal or contractual record keeping requirements.

If you are unable for any reason to access your Account Settings or our Privacy Center, you may also contact us by one of the methods described in the “Contact Us” section below.  

How we secure, store and retain your data.

We follow generally accepted standards to store and protect the personal data we collect, both during transmission and once received and stored, including utilization of encryption where appropriate.

We retain personal data only for as long as necessary to provide the Services you have requested and thereafter for a variety of legitimate legal or business purposes. These might include retention periods:

  • mandated by law, contract or similar obligations applicable to our business operations;
  • for preserving, resolving, defending or enforcing our legal/contractual rights; or
  • needed to maintain adequate and accurate business and financial records.

If you have any questions about the security or retention of your personal data, you can contact us at info@beachheadsolutions.com

‘Do Not Track’ notifications.

Some browsers allow you to automatically notify websites you visit not to track you using a “Do Not Track” signal. There is no consensus among industry participants as to what “Do Not Track” means in this context. Like many websites and online services, we currently do not alter our practices when we receive a “Do Not Track” signal from a visitor’s browser.

Age restrictions.

Our Services are not targeted to, intended to be consumed by or designed to entice individuals under the age of 18. If you know of or have reason to believe anyone under the age of 18 has provided us with any personal data, please contact us.

Changes in our Privacy Policy.

We reserve the right to modify this Privacy Policy at any time. If we decide to change our Privacy Policy, we will post those changes to this Privacy Policy and any other places we deem appropriate, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If we make material changes to this Privacy Policy, we will notify you here, by email, or by means of a notice on our home page, at least thirty (30) days prior to the implementation of the changes.

Contact us.

If you have any questions, concerns or complaints about our Privacy Policy, our practices or our Services, you may contact us by email at info@beachheadsolutions.com  In the alternative, you may contact us by either of the following means:

  • By Mail: Attn: Beachhead Solutions, Inc.  Attn: Privacy Office, 1150 S Bascom Avenue, Suite 7, San Jose CA 95128
  • By Phone: (408)496-6936.

We will respond to all requests, inquiries or concerns within thirty (30) days.