FAQ's

Software Overview

Q:	How can the Lost Data Destruction (LDD) solution protect my company?
A:	The LDD software ensures that sensitive data stored on desktops, laptops and tablet PCs will not fall into the wrong hands even if the computer itself does.
Q:	How does the LDD application work?
A:	LDD secures access to sensitive data on your computer by detecting user behaviors which are inconsistent with expected norms, an indicator that unauthorized persons may be attempting to access the device. Once this behavior is detected, sensitive data files are destroyed based on an administrator-controlled pre-determined set of rules that cover both location and depth of destruction. More specifically, files are protected by encryption and destruction. Before your device is ever lost or stolen, the administrator can download pre-set rules which first encrypt all sensitive data and then inform the device software to take destructive action under specified conditions. Thus, the device is prepared to protect itself when an unauthorized access attempt occurs. Additionally, if the lost device ever communicates with the server again, the client software can be instructed to immediately destroy sensitive data.
Q:	How does the LDD product differ from other security products available?
A:	Many security products concentrate on preventing the loss or theft of your computer. Other security products rely on encryption alone to prevent access to data on a lost or stolen device. The LDD solution provides data security by encrypting and destroying sensitive data even when the organizati on is no longer in possession of the equipment. By giving the administrator control over the user's device security, the organization is far less reliant on users' adherence to security policies and procedures to protect sensitive corporate information.
Q:	LDD overwrites data before deleting it. How many times should sensitive corporate data be overwritten before it is safe from hackers?
A:	The US Department of Defense standard is seven times, but some corporations see this as excessive. LDD offers overwrite capability from one to eight times.
Q:	I have multiple operating systems on the same computer and one of the operating systems is not supported by the LDD product. How will LDD protect my data if the wrong operating system is used to login to the system?
A:	Data files created under the Windows operating system and saved in folders protected by encryption using the LDD software will be encrypted and unusable by an intruder using another operating system.
Q:	Does LDD provide industry-standard levels of encryption?
A:	Yes. The Windows XP operating system includes support for Advanced Encryption Standard (AES) using a 256-bit key (this is the default algorithm for Windows XP Service Pack 2 and Windows Server 2003). For users requiring greater symmetric key strength with a FIPS 140-1 compliant algorithm, the 3DES algorithm can also be enabled.

Installation

Q:	How long does it take to install the LDD software?
A:	Assuming that Beachhead Solutions is hosting the LDD server, the client software setup and installation takes about 10 minutes.
Q:	How much hard drive space is required to install the LDD client software?
A:	Approximately 10MB are required for the client install of LDD.
Q:	What operating systems are supported by the LDD client software?
A:	Windows 2000, with Service Pack 4 or later, or Windows XP Professional, with Service Pack 2 or later
Q:	How much RAM is required to install the LDD client software?
A:	There is no minimum requirement although 256MB of RAM is recommended to install the LDD client on your device.
Q:	What skills are required to install the LDD client software?
A:	You need administration privileges on the client computer to install the software. The client software uses a standard Windows installation package. The LDD client software can be loaded remotely.

Networking and Servers

Q:	What is the load on the network when using the LDD service?
A:	Each client machine periodically checks in with the LDD Server (check-in interval can be set by administrator). This transaction is very light and occurs at different times for each client. Network load scales geometrically as more machines are added. During installation and when new rules are downloaded, the network payload is slightly larger. However, these events occur infrequently and should not significantly impact network traffic.
Q:	Which network services are used by LDD?
A:	Microsoft .NET Framework 1.1 web services are used for communications by LDD.
Q:	How will the user be impacted having LDD on their computer?
A:	LDD has been designed to be transparent to the user. Once installed, the user will experience no interaction with the LDD client software and thus see no reduction in productivity. System and network performance will not be degraded.

Beachhead Solutions Support

What kind of support does Beachhead Solutions, Inc. offer for its products and services?

Beachhead Solutions offers live technical support by telephone from 8:30 AM to 5:30 PM PST. Alternatively, customers who have purchased our products and services will be provided access to our support web site at support.beachheadsolutions.com. Here customers can browse FAQs, download upgrades, patches, and documentation, read product news, and submit email questions to support staff. The web site is available 24 hours a day, seven days a week. Technical support is free of charge provided you have purchased a Beachhead Solutions product or service.